How much do you trust your people to do the right thing?
If something goes wrong in your business, does every decision to rectify it have to come through you?
What’s the costing you from a time and opportunity cost perspective?
At the Ritz-Carlton every employee has a budget of $2,000 per guest to make things right on the spot. Can you imagine how that would blow a guest away, to have things made right immediately rather than the standard “I’ll have to ask my supervisor”?
Consider empowering you people to do the right thing and see what happens.
In life, if you can’t win, change the rules.
There are two lessons that are relevant to life that have really struck me:
Siri wasn’t created by Apple.
How often are you getting out of the weeds to look at your business? Weekly? Monthly? Quarterly? Yearly?
I was spending time with a friend recently who has built a huge multi-national business. We were talking about life and business, and then we got on to health and he said something very interesting…
This week I attended Peter Diamandis’ technology event, Abundance 360.
As 2017 draws to a close, 2018 offers up unlimited opportunity for each of us.
When it comes to your business, what’s more important, revenue or profit?
I run a course called Board of Directors. Business owners join me for two days every three months and we go deep on their businesses, and their own personal psychology.