How much do you trust your people to do the right thing?
If something goes wrong in your business, does every decision to rectify it have to come through you?
What’s the costing you from a time and opportunity cost perspective?
At the Ritz-Carlton every employee has a budget of $2,000 per guest to make things right on the spot. Can you imagine how that would blow a guest away, to have things made right immediately rather than the standard “I’ll have to ask my supervisor”?
Consider empowering you people to do the right thing and see what happens.
Change isn’t that hard.
Our lives are filled with paths that we have seduced ourselves into believing are impossible for us to take.
A while ago I encouraged my daughter Zara not to listen to a friend who wanted her to do something that she didn’t feel good about.
When we focus on a past that we don’t like, we are living in a state where we are hoping an imaginary future will heal a non-existent past.
Recently I was in a situation that wasn’t what I wanted, but there wasn’t anything I could do to change it.
Is it to never stop believing?
If you fill up every area of your life with little regard for the quality of what you’re filling it with, there’s not much room left.
“Fortune favours the bold.”
“Look before you leap.”
So, which one is it???
We all make them.