How much do you trust your people to do the right thing?
If something goes wrong in your business, does every decision to rectify it have to come through you?
What’s the costing you from a time and opportunity cost perspective?
At the Ritz-Carlton every employee has a budget of $2,000 per guest to make things right on the spot. Can you imagine how that would blow a guest away, to have things made right immediately rather than the standard “I’ll have to ask my supervisor”?
Consider empowering you people to do the right thing and see what happens.
On Monday I attended the funeral of a good friend of mine from medical school, Andy Greer. He died suddenly while working a shift at Christchurch Hospital. He was 40.
Don’t get me wrong, I’m not one of these people who loves failure.
Challenges are a daily phenomenon for the entrepreneur.
Heaven is not wanting to be anywhere else.
That brings out our best.
We’ve all heard the statement, the ends justifies the means.
If you want to do anything extraordinary, it’s likely that you’re going to need to break some rules.
Sometimes, I don’t have anything to add.