How much do you trust your people to do the right thing?
If something goes wrong in your business, does every decision to rectify it have to come through you?
What’s the costing you from a time and opportunity cost perspective?
At the Ritz-Carlton every employee has a budget of $2,000 per guest to make things right on the spot. Can you imagine how that would blow a guest away, to have things made right immediately rather than the standard “I’ll have to ask my supervisor”?
Consider empowering you people to do the right thing and see what happens.
Sometimes, I don’t have anything to add.
Recently I was watching a video of our Prime Minister, Jacinda Adern, speaking about women’s suffrage.
Have you ever seen someone driving a car you want, running a business you want, in a relationship you want, ***insert any reason in here*** and been jealous of them and wished you had that?
This past year has been tough in many ways.
When you know, you know.
“Never give up,” I’m sure you’ve heard that.
You’ve got two options..
“You’ll pay more, but you’ll get more than you paid for.”
How often do you hear the statement, ‘there just aren’t enough hours in the day”?
This is the first blog I’ve written since my cousin Matthew was killed flying a helicopter a few weeks ago.