How much do you trust your people to do the right thing?
If something goes wrong in your business, does every decision to rectify it have to come through you?
What’s the costing you from a time and opportunity cost perspective?
At the Ritz-Carlton every employee has a budget of $2,000 per guest to make things right on the spot. Can you imagine how that would blow a guest away, to have things made right immediately rather than the standard “I’ll have to ask my supervisor”?
Consider empowering you people to do the right thing and see what happens.
Recently I had an interaction with someone in a business I own.
Recently we were making a major decision in MedRecruit for a very important leadership role in the recruitment team.
If you go to almost any personal development or business seminar, the presenters will share stories of failure leading to triumph.
It’s not a shop, it’s not online, it’s not Amazon or eBay or Trademe.
Survival isn’t necessary.
Is it meeting specification?
“You don’t choose the life of being an entrepreneur, it chooses you,” is something I found myself saying to a young entrepreneur the other day.
Dissatisfaction is a common state for entrepreneurs.
Fear of failure is a common reason many people don’t start things.
Failure is inevitable.