You’ve got two options..
Quietly deal with it and appear to make it right effortlessly.
Make some noise, show the customer you’re on it, make a big deal out of it.
Both work, it just depends on the customer and the situation.
So make the decision consciously.
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In church the other day, the pastor gave a sermon that really stuck with me. He talked about two people.
Hope doesn’t mean pretending everything is okay.
No matter where you look, all ancient wisdom points to one thing…