The other day I went online to get something for my daughter’s birthday. I found the best deal so I bought it.
It was ten days before her birthday.
But it didn’t show up and the seller didn’t make any contact. They chose to sacrifice any customer service to cut costs.
In the race to the bottom, to be the cheapest, small operators are cutting all corners to be a cheap commodity. But to do this they cut corners and the choices they’d make to be a non-commodity fall victim in their race to be the cheapest.
Big operators have scale to bring their prices down, small operators don’t have this.
Being the cheapest is the last bastion of the person who has no idea how to do better.
The alternative is to choose to be worth it.
Or do you want to be right?
Recently I was in a meeting with my management team.
One isn’t better than the other.
We all have different personas; the child, the warrior, the sage etc.
Is a feeling.
Entrepreneurs and doctors are similar in many ways.
Recently, I had an experience that led to a decision that on the outside might have seemed rapid and reckless.
Recently I met someone who inspired me to my very core; where they’ve come from, what they believe in, what they are doing, who they are, the integrity and courage they live with, the way they are living, the choices they are making, the trust they choose to live with…
They say the man who is going to live to 150 has already been born.