The other day I went online to get something for my daughter’s birthday. I found the best deal so I bought it.
It was ten days before her birthday.
But it didn’t show up and the seller didn’t make any contact. They chose to sacrifice any customer service to cut costs.
In the race to the bottom, to be the cheapest, small operators are cutting all corners to be a cheap commodity. But to do this they cut corners and the choices they’d make to be a non-commodity fall victim in their race to be the cheapest.
Big operators have scale to bring their prices down, small operators don’t have this.
Being the cheapest is the last bastion of the person who has no idea how to do better.
The alternative is to choose to be worth it.
There’s a tendency to gather information, and more information, and more information, indefinitely if a decision is important.
Your next 40 years will be determined by your next ten years.
A mantra I live by in business is, ‘tolerance is the enemy of excellence.’
Functional fixes are not solutions for existential misalignments.
If you’re buying your lunch from someone, what happens if he’s 20cms shorter than you?
It’s almost certain that what’s being agreed isn’t fully understood.
Don’t be a dick.
Five hundred years ago, Michel de Montaigne said: “My life has been filled with terrible misfortune; most of which never happened.”
In tennis, the majority of the game is spent volleying.
I own a wealth management company called MedCapital