The other day I went online to get something for my daughter’s birthday. I found the best deal so I bought it.
It was ten days before her birthday.
But it didn’t show up and the seller didn’t make any contact. They chose to sacrifice any customer service to cut costs.
In the race to the bottom, to be the cheapest, small operators are cutting all corners to be a cheap commodity. But to do this they cut corners and the choices they’d make to be a non-commodity fall victim in their race to be the cheapest.
Big operators have scale to bring their prices down, small operators don’t have this.
Being the cheapest is the last bastion of the person who has no idea how to do better.
The alternative is to choose to be worth it.
Sometimes leadership is about creating a vision and bringing people along.
To love and be loved. Isn’t that all there really is?
Almost everyone I know who has achieved greatness in something, be that business, sports, the arts, they all began their journey to escape something.
There’s a lot of talk now about hiring people for attitude rather than skills.
When we want something, we are taught to visualise that thing, to focus on that image, until we have it.
There’s almost never a completely clean run.
Sometimes wonderful things take you by surprise, they open a new door.
Have you ever moved into a new house and seen something that needed fixing and thought “I’ll get on to that soon”?
Humans are tribal.
As humans we have an insatiable desire to explain untoward events so we can get on with solutions.