Recently I heard people complaining that an airline wouldn’t give them an extension to a flight credit.
Those people bought tickets under those rules.
So, they’re complaining because the airline didn’t go above and beyond.
They expected more because this airline consistently exceeded their expectations in the past.
If exceeding expectations is your strategy in business, it’s worth knowing that exceeding expectations becomes the expectation.
I’m not saying don’t do it, I’m just saying we need to be aware that much like trying to be the cheapest, exceeding expectations is a never-ending quest.
One of the greatest lies we tell ourselves is that we’re falling behind. That someone else is ahead.
As a young man I associated strength with force; louder voices, sharper opinions, firm lines in the sand.
There’s a strange kind of pride we’ve developed in being exhausted. But even lions, the king of the jungle, rest.
I can't remember a time in my life when I didn't have ambition.
We sometimes believe strength means self-sufficiency — that being independent means being isolated.
We often try to outrun the storm, emotionally, physically, spiritually.
We’re entering an age where machines do our thinking before we’ve even had a chance to try.
In church the other day, the pastor gave a sermon that really stuck with me. He talked about two people.