Culture = performance Culture is critical to a business, and so is performance.
You can’t have a good culture with poor or average performance, they go hand in hand.
Sometimes the best way to address a poor culture is to address the performance, because as that improves you get a chance to also improve the culture.
Culture is like the cake, performance is like the icing. If your cake it iced in dog shit then address the dog shit first because no matter how tasty the cake is, no one’s going to eat it.
Sam Hazledine, author Unfair Fight